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FAQs

Q: How can I sign up with idealTel?
To sign up, simply click here to fill out our registration form. If you prefer, you can call our courteous staff 24/7 at (305) 816-0005.

Q: How do I dial?
Once you sign up for our service, simply dial our toll free or local access numbers from one of your registered phones. You will get a dial tone, and all you have to do is dial your destination number without entering a PIN (personal identification number). It's that simple!

Q: Are there any restrictions in idealtel rates?
Absolutely not! Our exceptional rates are available 24 hours a day 7 days a week, no restrictions, no limitations.

Q: Are there any activation fees?
Not at all! Our service is designed to provide our customers with the most inexpensive rates available today, with no connection fee and no monthly fees. We only charge 1 minute extra after the second minute.

Important: When calling from a cell phone DO NOT PRESS SEND or THE GREEN BUTTON after entering the destination number. This might result in additional charges from your wireless provider. Neither IDEALTEL nor its authorized agents shall be responsible for any costs incurred by the User, including cell phone provider charges, in the event the User incorrectly uses the Service or uses the Service for any unlawful purpose. Additionally we are not responsible for any charges (if any) occurred using any one of our local access numbers by your current phone company.

Q: What level of call quality can I expect from idealTel?
Because we use the most advanced switching platforms available today, and because we monitor our service 24/7, you can expect the highest quality in the world with unsurpassed call clarity and availability.

Q: When does my credit card get charged?
When you sign up for our service, you will use a credit or debit card and purchase a certain amount of service that will be credited to your account in a dollar amount of your choice. Your card will be charged at the time you sign up for service and each time you recharge your account.

Q: How do I recharge my account?
You can recharge your account at any time through our Web site or with a live operator at our customer care call center at (305) 816-0005.

Q: What is automatic recharge?
Coming soon, you will be able to sign up for automatic recharge. Simply tell us how much to recharge your account for when your balance falls below a certain level, and you'll not have to worry about recharging your account manually each time. It's simple, efficient, time saving, and gives you peace of mind.

Q: How do your charges appear on my credit card statement?
Your charges will show up on your credit card statement as StraighTel Inc. You can always access your account information, including a complete call history and balance, on our web site. Simply click on "My Account" from the men u.

Q: Is it safe to give my credit card number on-line?
Yes, idealtel.com uses an encryption technology called SSL to encode the information you enter on our web site. Using this technology, we securely process the information you provide on our web site.

Q: When do orders get activated?
Usually in less than one minute.

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Contact Info
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Idealtel.com
Customer service phone number
(305) 816-0005
(866) 918-7622
Email: customerservice@idealtel.com

Toll free Access number
1-866-822-6609
View more access numbers